Each order is custom-cut and assembled. Please review our website thoroughly to understand the product before you place the order. Once your order is confirmed or shipped, we regret that we can no longer cancel your order or offer any refund. This no return/refund policy applies to all of our products, including curtain track prepackaged kits, custom cut tracks, required components, and optional accessories.
Report of discrepancy in shipment quantity and/or material defect must be made within 30 days of receipt otherwise it will not be accepted as an valid claim.
With the exception of large quantity of order and/or heavy duty, T-1, track, orders are shipped within 2 business days after payment is received. We ship via UPS Ground. UPS does not ship to PO Boxes. For overseas shipping, including Canada, Hawaii and Alaska, please call 714-865-7799 or email us at [email protected]. Expedited requests are subject to an additional $10 service charge, regardless of order size.
We require a minimum order of $10, which includes shipping cost.
All shipping costs and product insurance are the responsibility of the buyer if carrier is authorized by the buyer. Amount of insurance coverage shall be equal to purchase amount unless mutually agreeable in advance, in writing.
The Flex Tracks LLC (“FlexTracks”) respects individual privacy and values the confidence of its customers, shareholders, employees, vendors, users and business partners. Not only does FlexTracks strive to collect, use, and disclose personally identifiable information (“Personal Information”) in a manner consistent with the laws of the United States and California, but it also has a tradition of upholding the highest ethical standards in its business practices. Our goal is to ensure that your privacy is respected.
“FlexTracks” means The Flex Tracks LLC, its predecessors, successors, subsidiaries, divisions and groups.
“Personal Information” means any set of information that identifies or could be used to identify an individual. Personal Information does not include information that is encoded or publicly available information not combined with private Personal Information.
“User” means any user of the theflextracks.com website.
FlexTracks sells per-packaged and custom-length flexible curtain track sets online. The Site offers you a way to order our products online.
Please be aware that all confidential credit card information required by the Site is processed by Authorize.net. For more information on Authorize.net’s security policies, please visit the service’s website here.
FlexTracks may use your IP address to help diagnose problems with our server and to administer our Website. Your IP address may also used to gather broad demographic information.
FlexTracks may share reports with third parties based on aggregated data of its users (“Aggregated User Data”). Aggregated User Data does not include any Personal Information about users and is aggregated for the purposes of determining successful application benchmarks and other similar activities.
FlexTracks has put reasonable security measures in place to protect against the loss, misuse and alteration of information under its control. We periodically review and improve our security and privacy policies as necessary. Only pre-authorized individuals have access to FlexTracks servers and information provided by its users.
Please note that no data transmission over the Internet is infallible. Any information transmitted through the internet is done at the user’s own risk. Once FlexTracks receives the information, it will take every reasonable precaution to ensure its security.
Web site links
Use of user information
FlexTracks may send you newsletters, marketing materials and other information that we think might interest you through the email address you provide. FlexTracks may analyze the information provided directly by you or obtained through cookies or third parties to direct services and content based on your interest. The Site may also collect market research data in order to help generate sales. If you would like to opt out of any mailings, please send an email to [email protected].
When you submit information to theflextracks.com, it is generally collected, processed and maintained solely by us. However, we may share certain information about you with those of our vendors who are responsible for handling the online order mechanism or performing other necessary services that you require. Although we may share sensitive information (i.e. credit card numbers, banking information, security information, and personal communication) with such vendors where necessary and appropriate, we will not share such information with other third parties, except in response to formal requests (e.g. subpoena or court order) made in connection with litigation or arbitration proceedings.
theflextracks.com reserves the right to transfer, sell and/or distribute all information collected on its Website for any purpose, including but not limited to, for satisfaction of any debt or upon liquidation of the company should such a situation arise.
Notification of changes
Last Modified: November 2012